Shipping Policy

Shipping Policy

Last updated: 2024-01-14

1. Processing Time: Orders are typically processed and shipped within 2 business days from the date of purchase. This processing time may vary during peak seasons or promotional periods.

2. Shipping Rates: Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping cost at checkout before completing your purchase.

3. Shipping Methods: We offer several shipping methods, including standard, expedited, and express options. The estimated delivery time and cost for each method will be displayed at checkout.

4. Shipping Destinations: We currently ship to addresses within Canada & The USA. If your location is not included in our shipping destinations, please contact us for further assistance.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by using the provided tracking number.

6. Delays and Exceptions: While we make every effort to ensure timely delivery, there may be occasions when unforeseen circumstances (e.g., weather conditions, customs delays, etc.) cause a delay. In such cases, we will do our best to keep you informed and minimize any inconvenience.

7. Customs and Import Duties: Customers are responsible for any customs and import duties that may apply to their order. We recommend checking with your local customs office for information on potential charges.

8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.

9. Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier and our customer service team for assistance.

10. Returns Due to Shipping Issues: If your order is returned to us due to an incorrect address or delivery issues, we will contact you to arrange for reshipment. Additional shipping fees may apply.

11. Contact Information: If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at info@gearfusion.ca